24HR Fitness Club employees are as competent as my 5 year old nephew
If it wasn’t for the fact that they practically dominant this area with clubs, I would of switched to LA Fitness.
I’ve been with 24 HR Fitness for well over 10 years, of which 4 years I actually used my account on a regular basis. For as long as I can remember, the employees are incompetent. 98% of their front desk people are pretty Californian girls and boys with nice tan, nice hair and nice bodies. Front desk EYECANDY is our nickname for them. I think they hire them as greeters more so then anything else. Boy, don’t ask them for anything. We have a joke - among my instructor friends, other hard core exercises that if you ever need anything, need anything fixed or have a complaint, don’t take it to the 24 HR fitness team members. They only have one anwer “I don’t know” Let me ask management. Guess what?????? Management rarely if ever respond to the members. If they lose customers, it’s because of Customer Service.
Example: Today I went to my first “Cardio Mix” class. Not having any idea what it’s about other than a cardio class, I looked for the class description they have posted with the weekly schedule. Not seeing it on there, I looked around and saw 3 employees 2 pretty girls and guy standing chattin’ leisurely. I went up to them and asked “Can you tell me what Cardio Mix is about?”
One girl’s answer, “Ah, isn’t it on the class description?” I held it up, “No, I don’t see it on there.”
Then handsome boy says “I have no idea. I think it’s an aerobic class.”
Me, “No duh, Really? I thought it was a weight class.”
He shrugs and went back to talking with the girl.
Hello? Don’t cha think I would know before I came here it’s an aerobic class.
Example:
My girl, who’s an instructor now, slid on a puddle of water and banged her shin agains the dumbell rack. She went to their management to do a report and let them know that the room, with NO AC, gets humid, fogs up and sweat pools all the time.
Their answer: Ahh, you have to be careful and wipe up after yourself.
Hello - it’s not her sweat - previous class people!
Example:
My friend, another kickboxing instructor taught at one of the worse 24HR in terms of Group X room having no AC. As he’s popular, he gets many many people in class - always maxing it. Well, with no AC, you know how bad it can get. Well, he opens the Emergency Door whenever he can.
24HR management wrote him up. He stood his ground and said that the safety of his people was more important. He had to fight that case for a long time - taking it to a revew board. Yes, he stopped teaching at that particular gym.
Anyhow, just have to vent about how dumb the people who works there are. No wonder their members, don’t know how to use the machines properly. The workers don’t either. hehehehe
Ok, so I made up for yesterday’s lack of Salsa. The cardio mix class is a dance class. It was fun but not something I would add to my weekly routine. Then my instructor from Sunday’s kickboxing class taught the weights/cardio class called SET. Completely killed me with it. I left a very happy women.
HAVE A MERRY CHRISTMAS EVERYONE!!!!!! EAT WELL, ENJOY YOUR FAMILY AND FRIDAY IT’S BACK ON!!!!!!
I love your blogs! Funny stuff. But so true. They sound incompetent.
I love your blogs! Funny stuff. But so true. They sound incompetent.
MERRY CHRISTMAS!!!!
Oh, I did SET once and almost died, I believe it was even worse then step aerobics.
Yes I agree with you, I have asked the front desk people to change my address and last name (I’ve been married for over 2 years now) and it never gets done. 24 hours are good and have good classes but the front desk people are greeters, like at Walmart but less helpful and younger.
Thats crazy they cant hire people with more knowledge than that…you would think they would want a good reputation. Crazy!
Merry Christmas Nancy! I hope Santa leaves a staff of well trained…in-the-know people for you
Santa ate my comment…
Really looking forward to Christmas day, but also looking forward to things getting back to normal-whatever that is!! LOL…so yes!!! Friday it’s back on, baby!!
Enjoy!!!!
Ha Ha Ha. You would think they could get some pretty people that also knew how things worked… That doesn’t make since. Maybe when someone sues them for an injury they will step it up a bit…
All I can say is good grief! Sounds like your 5 y/o nephew is more competent!
Good for you for trying something new! Merry Christmas girlfriend!
I am so proud of you for not giving up, most people would use this as an exuse and bail! good job girl
I know I get frustrated with that kind of crap at gyms too!! Sometimes I think the class instructors are the only ones who know what is up!!
Hi, I think it’s common problems. I have the same problems at my club. I always call to my pilates instructor and ask her about new classes.
I hope you have good day today!
OMG That sounds like a nightmare…Have you ever complained to corporate? I have never heard of such an incompetent staff….I have a friend that is a manager at LA Fitness out there, if they pain you that bad, maybe u could give LA a shot. I’m sure I could get you a free pass. BTW great job on the workout!
That is frustrating I know…bordering on insane when you think all its gonna take is them getting sued-like someone else said. But, really…can you imagine going through life like they do…absolutely clueless lol.
Merry christmas girl..love ya..Debbie
Yikes! I started with Curves because I had never worked out in a real gym before…so I would have been nervous and not knowing what to do.
Glad I didn’t start at a 24 hour fitness. I don’t really know if there is one around here. I figured they had to have a good reputation since they are always mentioned on the Biggest Loser.
Hehe, and that’s why I workout at home
Any stupidity that happens is then my own.
lol… the pretty faces and rocking bodies lure you in…. then whammo… you realize the greeters are just genetically blessed and have NO IDEA how to exercise… too late, you’re there… may as well workout now