Update on $2200 stolen phone & phone bill via AT&T
Sooooooooo, guys, just got off the phone with AT&T - guess what??? They took all of the international call charges off my bill - I am doing a happy happy dance. For those who don’t know the story, a few weeks ago we lost our phone but we thought it was lost somewhere in our home or cars. So I didn’t report it for two weeks. Well, some idiot had it, probably pulled out the sim card and made $2200.00 worth of calls to Guatamala. If you look at the pictures of me and my family, do you think we have family in Guatamala? Anyhow, it’s been a stressful week for me as I have to deal with this issue and other money related issues.
AT&T not only responded in the 3 days they advised they also took care of another billing issue I had with them. I can tell you this much - I love the new AT&T service. Even though I had issues here and there, their Customer Service people provides - Customer Service. In this day and age when you get crappy CS at retail stores, restaurants and just about everywhere, this is the first time I’ve gotten back the credit I want and deserved.
However, lesson learned - freakin’ call the cell company as soon as you think you lost your phone.
I feel great and nothing can ruin this happy moment.
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